抵達與離開飯店 Arrival & Departure 1. 飯店標準的入住與退房時間? When is the standard time of check in and check out? 飯店標準入住時間為下午3點起；標準退房時間為中午12點前。The standard check in time is after 3 pm; the standard check out time is before 12pm. 2. 有提早入住服務嗎? Can I use the late check out service? 是的，依據不同入住時間有不同的加價規定：入住日當天凌晨0點至早上6點入住，需加收1晚房費；入住日當天早上6點至中午12點，需加收半晚房費。Yes, the early check-in request will depend on the availability upon arrival, please refer to the policy below:From 12 midnight to 6 a.m of arrival day: charge 1 night room rateFrom 6 a.m to 12 noon: charge half night room rate 3. 若提早抵達飯店或退房後，可以先存放行李嗎? Can I store my luggage while arriving at hotel early or after check out? 是的，我們很樂意為客人存放行李，請直接與我們的服務中心連繫。Yes, we are glad to store guests' luggage, please contact our concierge. 5. 若我使用信用卡預授權押金，什麼時候會取消?How long will credit card deposit authorization cancel? 退房時，我們的櫃台人員會同步進行預授權取消作業，銀行作業時間最長將需要兩週進行手續。Our front desk officer will cancel the credit card deposit authorization while check out, and the longest bank process time will take 2 weeks. 6. 入住飯店前，飯店可以代收信件包裹嗎?Can I send the package or internet shopping to concierge before arriving at hotel? 是的，我們可以提供信件或包裹代收，若有需求請直接與我們的服務中心連繫。Yes, we are glad to receive guests' mail or package. If necessary, please contact our concierge directly. 7. 飯店有地方可以兌換外幣嗎?Can I get currency exchange in hotel? 是的，大廳櫃台提供外幣兌換服務，請攜帶護照前往辦理。Yes, our front desk provide currency exchange service, please take your passport while applying. 客房訊息 Guest Room Info 1. 請問吹風機在哪裡?Where is the hair dryer? 吹風機放置於水槽下方。Hair dryer was put under the sink. 2. 請問保險箱在哪裡?Where is the hair dryer? 保險箱位於衣櫃下方的抽屜內。Safe equipped in the drawer under the closet. 3. 房間內有沒有轉接頭?Is there the plug adapter in guest room? 所有房間都備有萬國插座，無需轉接插座即可使用。All the sockets were universal socket, guest don't need to bring adapter. 4. 電源總開關在哪?Where is the main switch? 總開關位在房門旁的牆上，按下即可取電。Main switch located on the wall beside room door, simply press to turn on. 5. 如何連接wifi?How to connect wifi? 開啟上網設備wifi功能，選擇熱點"CaesarMetro"，無須密碼即可連接上網。Turn on the device wifi function, select hotspot "CaesarMetro", easily browsing and no need to enter password. 6. 房間內可以抽菸嗎?Can I smoke in guest room? 本飯店為禁菸飯店，室內空間禁止吸菸；若有需求，請至大門口旁吸菸區。Caesar Metro Taipei is non-smoking hotel; smoking area was equipped beside main gate and side gate. 7. 房間內有提供水果刀嗎?Is there the fruit knife in guest room? 飯店僅提供餐桌用刀叉，無提供水果刀。We provide table knife and fork, no fruit knife provided. 8. 客房內哪些需收費?Which service needs payment? 客房內僅撥打外線電話需收費。The outline phone call was the only paid service in guest room. 9. 外線電話收費標準? 如何撥打外線電話?How much to dial outside line? How to dial the outside line? 外線電話收費標準請參閱飯店指南。按"0"即可撥打外線電話。Please refer to hotel guide to get the charging information. Press "0" to dial outline phone call 10. 備品是否可帶走? 如 浴衣、馬克杯Can I take the amenity away? Ex. Bathrobe, mug 飯店備品均需付費購買，若有需要請洽詢大廳櫃檯。The amenities in guest room were not allowed to take way; please contact our front desk to purchase. 11. 衛生紙可以沖馬桶嗎?Can I drop away the toilet paper in toilet? 是的，您可將使用後的衛生紙沖入馬桶中。Yes, you can drop away the used toilet paper in toilet. 12. Mini bar 是免費的嗎?Is the Mini bar complimentary? 是的，房內飲品與點心皆為免費提供。Yes, all the beverage and snack of guest room were complimentary. 13. 有沒有加床的服務?房間內的床可以合併嗎?Is there rollaway bed service in room? Can I put together two single beds? 我們的客房均無提供加床服務，請依入住人數選擇客房種類；客房內的床為固定無法合併。There is not rollaway bed service in our rooms, please according to the guest numbers to select the room type. Our beds in room were fixed and not allowed to put close together. 14. 要怎麼使用room service的服務?How to use room service? 您可透過電視瀏覽客房服務菜單，並且撥打房內電話快捷鍵點餐。You can read the room service menu on tv and dial phone shortcut key to order. 15. 有提供嬰兒床及相關用品嗎?Can I request the baby cot and other baby amenity? 是的，我們可提供家庭客人嬰兒相關用品，包括嬰兒床、嬰兒澡盆、奶瓶消毒鍋等，若有需要可與我們的服務人員連繫。Yes, we can provide family guests baby amenity, included baby cot, baby bath, baby bottle sterilizer. Please contact our staffs to request. 16. 客房的佔床規定?What is the rule of bed occupied? 11歲以下(含)小孩可不佔床免費入住，但不額外提供備品與早餐。（若訂房含早餐）Child age under 11 can request no additional bed, but will not provide extra amenity and breakfast. (if booking includes breakfast) 餐飲服務 Dining Service 1. 入住期間飯店內的餐飲有提供折扣嗎?Can I get dining discount while stay? 是的，我們提供入住房客餐飲85折優惠，用餐時只需出示房卡即可享有折扣。Yes, we provide our in house guests 15% off dining discount by presenting room card while dining. 2. 飯店各餐廳的營業時間?When is the opening hour of each restaurant in hotel? 百宴自助餐 Metro Buffet早餐 Breakfast 06:30 - 10:00午餐 Lunch 11:30 - 14:00晚餐 Dinner 17:30 - 21:00家宴中餐廳 Jia Yan Chinese Restaurant午餐 Lunch 11:30 - 14:30晚餐 Dinner 17:30 - 21:3098酒吧 Bar 9807:00 - 24:00 3. 百宴自助早餐假日是否有延長供應時間?Will Metro Buffet extend breakfast service hour on weekend and holiday? 是的，百宴早餐平日供應時間為上午06:30 - 10:00；週末假日供應時間為上午06:30 - 10:30Yes, Metro Buffet breakfast serve from 06:30 to 10:00; weekends and holiday serve from 06:30 to 10:30. 4. 百宴自助餐的價格?How much is Metro Buffet dining? - 早餐Breakfast NT$550- 平日午餐 Weekdays Lunch NT$780- 平日晚餐 Weekdays Dinner NT$920- 假日午晚餐 Weekend and Holiday NT$980＊以上價格均需加收服務費10%＊6-12歲小孩餐價為成人餐價半價＊Price above excluded 10% service charge.＊Children aged between 6 to 12 can enjoy half of adult price. 5. 百宴餐券使用方式?What is the regulation of Metro Buffet dining voucher? 百宴自售餐券可於平日午餐免加價使用；平日晚餐需加價NT$100、週末與假日午晚餐需加價NT$200。餐券另可於家宴中餐廳使用345人合菜，每人需使用一張。Metro Buffet dining voucher can redeem weekdays lunch buffet for no additional fee; redeem for weekdays dinner buffet for additional fee NT$100, redeem for weekend and holiday lunch/ dinner for additional fee NT$200. Metro Buffet dining voucher can be also used for Jia Yan Chinese 345 prix fixe, one person should use for one voucher. 6. 開車來飯店用餐，需要付停車費嗎?Should I pay the parking fee while dining in hotel? 於凱達用餐的顧客，請於停車時領取磁扣，並於用餐完畢交由餐廳櫃檯人員進行消磁，可免除停車費；參加婚禮及宴會的顧客，也可享有免停車費禮遇。All the guests dining in hotel are free for parking. Please carry the parking ticket, and let our restaurant staffs offset ticket. Guests participating meeting or wedding can enjoy free for parking as well.
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